Mobile Service Terms
Mobile Relaxation
Service Overview
| Price | 60 min ¥10,000 (tax and travel fee included) |
|---|---|
| Service area | Within 5 km of our Akasaka shop (9-2-13 Akasaka, Minato-ku) |
| Hours | During shop hours (11:00–20:00), except our regular closing days (Mondays and Wednesdays) |
| Payment | Advance online payment via AirPAY |
| Where we visit | Homes, hotels and other accommodation, and offices |
| Who can use it | Anyone (guests under 18 need a parent or guardian's consent and presence) |
| How to book | LINE or WhatsApp |
| Service | Relaxation (we do not provide medical care or treatment) |
Terms of Use
By making a booking, you agree to the following terms.
1. Booking
- When booking, please tell us your name, phone number, the address we will visit (for hotels, the hotel name and room number), and your preferred date and time.
- First-time guests may be asked to show ID to confirm their identity.
- Your booking is confirmed once payment is complete.
- If we are visiting your hotel or other accommodation, please check with the hotel in advance that an outside therapist is allowed into your room. If we cannot enter, this will be treated as a cancellation by the guest.
2. What to Prepare
- A place where you can lie down (your bed, futon, sofa, etc.)
- Comfortable clothing that is easy to change into
- We will bring towels
3. Prohibited Conduct
The following are prohibited:
- Requesting sexual services, obscene words or behavior, or touching the therapist
- Verbal abuse, intimidation, or stalking of the therapist
- Using the service under the influence of alcohol or drugs
- Having the session given to anyone other than the person who booked, without our permission
- Taking photos or recordings during the session without permission
- Asking for the therapist's personal contact details, or soliciting direct transactions that bypass our shop
4. Stopping or Interrupting a Session
- If any prohibited conduct occurs, the therapist may stop the session immediately and leave. In this case, no refund will be given.
- We may also stop a session if we judge it difficult to continue because of your physical condition or the environment (pets, smoking, safety concerns, etc.).
- We will decline to provide a session if you have a fever, symptoms of an infectious illness, or have been drinking.
5. Cancellations and Changes
| When you contact us | Cancellation fee |
|---|---|
| Up to 24 hours before | Free |
| Within 24 hours | 50% of the fee |
| Same-day no-show / not present at the visit | 100% of the fee |
If we cannot reach you for 15 minutes or more after the scheduled visit time, you will be treated as not present.
6. Disclaimer and Damages
- Our sessions are for relaxation purposes and are not medical care or treatment.
- If you have a chronic condition or are pregnant, please let us know in advance.
- Any accident or damage to property caused by the therapist's negligence will be handled within the coverage of our insurance.
- Any damage caused intentionally or through gross negligence by the guest will be the guest's responsibility.
7. Personal Information
- Information you provide when booking will be used only for managing your booking and contacting you, and will not be provided to third parties except as required by law.
This is a translation of the Japanese terms. If there is any difference between the two, the Japanese version takes precedence.
Established: November 5, 2026
PhysioRefre LLC